Business Benchmarking Guide Categories

Automotive

The automotive industry can be complex and covers businesses as diverse as spare parts through to detailing. One thing remains the same, however. Australia is a country which relies heavily on motor vehicles for transport and as such, businesses in this industry will always be in demand.

Building & Construction

The building and construction industry can be tough. It is often subject to “boom or bust” periods and careful management is required as well as a commitment to quality work in order to survive in this business. Handling costs is key as well as a flexible workloads and watching your overheads. Pricing is also another factor.

Financial Services

Money - every body wants it but few know how to get it and once they do, how to manage it effectively. That is why the financial services industry is in demand both in the “good” times and the “bad.” And this is not just for financial advisers but also a range of other businesses from valuers to debt collectors.

Food & Hospitality

In today's busy world, people often look for ways to relax and enjoy themselves which doesn't involve them having to do anything themselves. The food and hospitality industry fills this need perfectly from a quick “fix” at a lunch bar to enjoying a drink at the local pub.

Medical Services

With Australia's population rapidly aging, the medical services industry is becoming more and more crucial. However, the increasing demand for services and the overburdened system has created its own problems as has the insurance crisis. It is getting harder for the industry to work efficiently and profitably in this environment.

Other

The products in this section will provide you with the tools and resources necessary to succeed in your particular business and industry.

Retail Business

The retail industry is perhaps one of the biggest industries in Australia and has the widest variety of businesses from small corner delis to large retail chains. But regardless of the size and the particular business, they all have one thing in common - trying to predict what their markets want in order to make the best possible profit.

Service Industry

As the name suggests, to be a success in the service industry, you must supply second-to-none customer service. Without it, your customers will quickly find a competitor who is willing to offer better service and often at a more expensive price. This is an industry where price can become secondary to the service. In many cases, customers are willing to pay more in order to get the “best.”